Fortune33 treats every member's privacy as a non-negotiable responsibility. This document transparently explains how we collect, use, store, and protect your personal data whenever you use our platform.
Fortune33 collects your personal data through various means when you register, use the platform, or interact with our services. The data collected can be grouped into several categories:
Transparency Note: Fortune33 only collects data that is strictly necessary to provide you with a safe, high-quality service. We do not collect irrelevant data or data beyond what is required for the platform's operations.
Data collected by fortune33 is used strictly for legitimate and specified purposes. Below is a full breakdown of how your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Registration & Account Management | Name, email, phone number | Contract performance |
| Identity Verification (KYC) | MyKad/Passport, proof of address | Legal obligation |
| Deposit & Withdrawal Processing | Financial data, e-wallets | Contract performance |
| Fraud Prevention & Anti-Money Laundering | IP, transaction history | Legal obligation |
| Customer Support | Email, phone number, account history | Legitimate interests |
| Platform Improvements | Usage data, analytics cookies | Legitimate interests |
| Promotional Communications (with consent) | Email, phone number | Consent |
| Legal Compliance | All relevant data | Legal obligation |
Fortune33 does not use your data for purposes beyond those stated above without your prior consent. If you no longer wish to receive promotional communications, you may opt out at any time.
fortune33 does not sell, rent, or trade your personal data to any third party. However, in certain limited circumstances, we may need to share your data with the following parties:
Fortune33 works with selected service providers that help us operate the platform, including:
Fortune33 may be required to disclose your data to the authorities upon receipt of a valid court order, or where disclosure is necessary to comply with applicable laws such as the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
Our Commitment: Every data-sharing agreement with third parties includes strict data protection clauses. All third parties are required to handle your data to a privacy standard no less stringent than Fortune33's own.
Fortune33 employs a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse:
While Fortune33 takes all reasonable precautions, no security system can be guaranteed to be 100% secure. In the event of a security incident affecting your data, Fortune33 will notify you in a timely manner as required by applicable law.
Fortune33 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the Fortune33 platform.
Fortune33 takes financial data protection extremely seriously given the sensitive nature of this information. When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX to banks such as Maybank, CIMB, or RHB, the following applies:
Best Practices: fortune33 will never ask for your e-wallet or bank account password through any channel. If you receive such a request purportedly from fortune33, please disregard it and report it to us immediately.
As a fortune33 member, you have certain rights regarding your personal data, all of which we fully acknowledge and respect:
You have the right to receive a copy of the personal data we hold about you.
You may request the correction of any inaccurate or incomplete data.
You may request the deletion of your data under certain circumstances permitted by law.
You may request a restriction on the processing of your data under certain circumstances.
You have the right to receive your data in a machine-readable format.
You may object to the processing of your data for direct marketing purposes.
To exercise any of the rights above, please contact us by email at support@fortune33.ws with the subject line "Privacy Rights Request". fortune33 will process your request within 30 calendar days.
Fortune33 Platform not intended for individuals under the age of 18. fortune33 does not knowingly collect personal data from underage children or minors.
If we discover that personal data belonging to a child has been collected without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and terminate the associated account.
If you believe your child or any minor has registered for or accessed the Fortune33 platform, please contact us immediately at support@fortune33.ws.
In operating a global platform like fortune33, your data may be processed or stored on servers located outside Malaysia. All such data transfers are carried out with adequate safeguards in place, including:
Fortune33 ensures that all cross-border data transfers comply with the requirements of Malaysia's Personal Data Protection Act 2010 and applicable international data protection standards.
Fortune33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
| Data Type | Retention Period | Basic |
|---|---|---|
| Active account information | Throughout the active account period + 5 years | Operational & legal requirements |
| Financial transaction records | 7 years after the transaction | Anti-Money Laundering Act |
| Betting history | 5 years from the date of the bet | Licensing & audit requirements |
| Support communication logs | 3 years | Legitimate interests |
| Security & access logs | 2 years | Fraud Detection |
| Analytical cookie data | 13 months | Usage analytics |
| Closed account data | 5 years from account closure | Legal obligation |
Once the retention period expires, your data will be securely deleted or anonymised.
Fortune33 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any changes will be published on this page with a new update date.
For significant amendments that materially affect how we use your data, fortune33 will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.
It is your responsibility to review this Privacy Policy page periodically. Your continued use of the Fortune33 platform after any amendments take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fortune33 handles your personal data, please contact us:
Fortune33 is committed to responding to all privacy-related enquiries within 3–5 business days. For formal data rights requests, processing may take up to 30 calendar days.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department (PDPD).
Fortune33 believes that control over your personal data should rest in your hands — not ours.
View all data we hold about you at any time.
Correct inaccurate data without any barriers.
Request deletion of your data when it is no longer needed.
Download your data in a reusable format.
Restrict the processing of your data in certain circumstances.
Object to the use of your data for direct marketing.
Not just words on paper — here are the concrete steps fortune33 takes every day to protect your privacy.
Every byte of data transmitted between your device and the fortune33 platform is protected with military-grade encryption. No third party can intercept your information in transit.
Fortune33 has never and will never sell, rent, or trade members' personal data to any advertiser, data broker, or other third party.
Fortune33 retains data only for the minimum period required by law. Data that is no longer needed is securely deleted using permanent erasure methods.
Only fortune33 staff with a legitimate business need are permitted to access member data. All access is logged and periodically audited to ensure there is no misuse.
Fortune33 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We uphold all rights granted to you under Malaysian data protection law.
Fortune33's privacy practices are regularly reviewed and audited by independent privacy and data security experts to ensure we consistently uphold the highest industry standards.
Your data is protected. Your privacy is respected. Create a Fortune33 account today and enjoy a safe, fair, and entertaining betting experience with complete peace of mind.